At EmpireLabz, we take pride in the quality of our products and want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help!

Our Return Policy

We offer a 30-day return policy for unopened and unused products. If you change your mind or no longer need an item, you may return it within 30 days of purchase, provided that:

• The product is unopened, unused, and in its original packaging.
• The return request is made within 30 days of receiving your order.

Refunds & Exchanges

We understand that issues may arise, and we’re committed to making things right. You may request a refund or exchange if:

• You received a damaged or defective item.
• The wrong product was sent to you.

In these cases, we will happily replace the item or issue a full refund, including return shipping costs. Please contact our support team within 7 days of receiving your order to initiate the process.

Return & Exchange Process

1. Contact Us – Message our customer service team with your order number and reason for return. If the item is damaged, please include clear photos.
2. Approval & Instructions – Once approved, we will provide return instructions, including the return address.
3. Ship the Item – Securely pack and ship your return. Please note that the buyer is responsible for return shipping costs unless the item is incorrect or defective.
4. Receive Your Refund or Exchange – Once we receive and inspect the returned item, we will process your refund or exchange within 5-7 business days.

Non-Returnable Items

To ensure quality and safety, the following items cannot be returned or exchanged:

• Opened or used supplements.
• Items purchased as final sale or promotional offers.
• Gift cards and downloadable products.